Fraudulent transactions

At iZettle we do everything in our power to minimise fraud. Our first line of defense in protecting our users is the exclusive use of chip. This virtually eliminates the risks associated with skimming - the number one risk associated with mag stripe cards.

Provided you adhere to card network rules we will do our utmost to make sure that you will receive funds swiftly and securely into your bank account. Ultimately merchants have responsibilities which include making sure that cards used belong to the person presenting the card. At iZettle we always make real time checks ensuring that a card presented for payment is not stolen.

You can protect yourself by making sure:

- that the cardholder's signature is on the back of the card and that it matches the signature input on the screen
- that the card has not expired
- that the card has been issued by one of the card issuers listed on your local iZettle website

We also strongly recommend that you check the cardholder's ID to see that it matches the name on the card.

​Please make sure to follow these guidelines and the overall iZettle Terms & Conditions, and you can rest assured we will do everything in our power to support you.

Need more help?

If you can't find what you're looking for, please get in touch. Our support team is available weekdays 9:00 am - 5:00 pm.

Call us on: 32 72 04 70