Transaction Protection

Our transaction protection program will cover up to 2500 DKK of your chargebacks each month, provided you’ve followed our best practices for accepting card payments.

A chargeback arises when a card holder contacts his/her issuing bank disputing a card payment. The reason behind this could be one of many, such as the card holder not being satisfied with the product/service purchased or not remembering making the purchase at all.

You’ll be notified by us via email as soon as we’re informed of a chargeback, and you'll then have 10 days to get back to us with the information requested in the email.

Our transaction protection program will cover any chargeback no matter the outcome as long as (1) we determine that the disputed card payment was carried out in accordance with our terms and conditions, (2) all requested information has been provided to us within the stated time parameters and (3) the chargeback is within the 2500 DKK monthly coverage

Need more help?

Kan du ikke finde det du søger? Så er du velkommen til at kontakte os. Vores venlige supportteam sidder klar til at hjælpe dig alle hverdage mellem 9:00 og 17:00. Du kan ringe til os på 32 72 04 70.

Call us on: 32 72 04 70