Complaints

Our mission is to make your payments easy and we pride ourselves on always delivering a great financial service.

If something has gone wrong and you are really unhappy with our service, we ask you to get in touch to tell us all about it. We take your feedback and input very seriously and have a Customer Ombudsman waiting to hear your story.

In getting in touch regarding a complaint, we ask you to include the following information:

- Your iZettle account email
- A detailed description of the incident
- When it happened
- Why you'd like to file a complaint

Please send your story to thisisnotok@izettle.com.

We will try to answer your email within one business day and will of course do our best to find a solution to your problem as quickly as possible.

Common questions with our Support team:

Card reader delivery
Card reader troubleshooting
Bank account verification
Supported smartphones and tablets
Deposits (Limits)

Read more on our support page or get in touch with the team.