iZettle

Complaints

At iZettle, we provide a cutting-edge commerce platform and do our best to include great customer service. Therefore, if you experience an issue with any of our products or services we’d like you to get in touch.

There are two ways to get direct help from iZettle:

If you want general help and support please fill out our contact us form or visit our support center.

Here are some common questions for our support team:

When will I receive my new reader?
What can I do if my new reader isn't working?
How do I connect my bank account?
Is there a list of supported smartphones and tablets?
When will my money be deposited?

If you are really unhappy and would like to make a complaint please contact thisisnotok@izettle.com and provide the following information:

  • Your iZettle email account.
  • A detailed description of the incident.
  • When it happened.
  • Why you'd like to file a complaint.

We take your feedback very seriously and have a customer ombudsman ready to receive your input. We will try to answer your email within one business day and will do our best to find a solution to your problem as quickly as possible.