iZettle

Consumer rights

Consumer rights

Our mission is to make everyone's payments easy. We pride ourselves on delivering a great financial service and we always do our best to make sure that our users are happy.

What to do if you’re not happy

We take our users' opinions and feedback very seriously. So if you're not happy with our service, you can contact our Customer Ombudsman at thisisnotok@izettle.com and tell them your story.

We will try to answer your email within one business day, and will do our best to find a solution to your problem as quickly as possible.

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Additional resources

If you don't feel that we handle your complaint in an appropriate manner, you can of course also get in touch directly with the relevant authorities in the United Kingdom. Your local authorities for finance and consumer matters can provide assistance and guide you in matters relating to what you can expect from a consumer service. We can’t promise you that the authorities can help you in your particular case, but they can probably forward you to other services or local consumer ombudsman if such exist. Below are some links we hope can help you on your way:

http://www.oft.gov.uk http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/index.html https://www.gov.uk/complain-financial-service