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Problems creating an account

There can be a few reasons why a registration might be denied. Some of the more common ones are:

  • The account signatory information does not match the information in the credit check
  • The address provided does not match the address in the credit check
  • We always make a unique risk assessment for each new business including a credit check. Information obtained in this assessment might prevent us from creating your account.
     
In case you have tried to register a charity unsuccessfully, then please contact us and we will perform a manual risk assessment.

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