Problems creating an account

There can be a few reasons why a registration might be denied. Some of the more common ones are:

  • The account signatory information does not match the information in the credit check
  • The address provided does not match the address in the credit check
  • We always make a unique risk assessment for each new business including a credit check. Information obtained in this assessment might prevent us from creating your account.
     
In case you have tried to register a charity unsuccessfully, then please contact us and we will perform a manual risk assessment.

 

Need more help?

If you can't find what you're looking for, please get in touch. Our Support team is on duty 9:00 am - 5:00 pm on weekdays.

Call us on: 0203 699 9934