How to return your card reader

Your right to cancel your card reader purchase
You have the right to cancel your card reader purchase, without providing any reason, within thirty (30) days from the day the card reader was delivered to you. 

Cancellation form
The easiest way to cancel your card reader purchase is to use the following cancellation form. Do not forget to include the completed form in the package with the card reader!

Please note that:

  • It is up to you to pay any cost of the return shipping.
  • You are responsible for the card reader until iZettle receives it.
  • The card reader should be returned in it’s original package together with any accessories.

If you choose to cancel your card reader purchase we will refund what you have paid for the card reader. The refund will be made by us provided that we have received your returned card reader. The refund will be made to the bank account connected to your iZettle account and will arrive within 30 days of us receiving the card reader from you. Please note that we will not reimburse you for the return shipping.

Does your case concern card reader troubleshooting?
Please read more here.

Need more help?

If you can't find what you're looking for, please get in touch. Our Support team is on duty 9:00 am - 5:00 pm on weekdays.

Call us on: 0203 699 9934

Need more help?: