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Confirm your identity

As an e-money institution, we always need to know who we are doing business with. This means that sometimes we may need to ask for additional information once you have set up your iZettle account. If you are asked to confirm your identity, you will need to do this before you can start taking payments.

The information you send to us is, of course, handled according to our extremely high security standards, as well as the global PCI DSS regulations.


If you are asked to confirm your identity we will need a copy of your ID and a proof of address. These are the documents we accept:

  • ID: a copy of your valid driving licence or passport.
  • Proof of address: a copy of a utility bill (gas, electricity, water or internet). It needs to be in your name, show your registered home address and be no more than 3 months old. You can also submit a council tax bill dated within 12 months and for the current tax year.

To provide us with these documents, simply sign in to my.izettle.com and upload them there, or sign in to the iZettle Go app on your smartphone or tablet and follow the instructions on the screen.

What happens when you’ve uploaded your documents?

Once you have sent us your documents, we will review them and get back to you as soon as possible.

If the documents that you’ve sent us matches the information you’ve registered with, we will confirm your identity and you will be able to start taking card payments straight away.

If the documents that you’ve uploaded don’t show the correct information, or if the information doesn’t match what you provided in the registration, you will be asked to upload new documents again.

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