Customer not present
You cannot use iZettle when your customer isn’t physically present with their card at the time of the payment.
This means that you can't use iZettle for making a sale over the phone or online for example.
For more information regarding how you can use iZettle please read our list of commonly asked questions regarding terms and conditions.
Please read more in our Terms & Conditions, paragraph 16.
Need more help?
If you can't find what you're looking for, please get in touch. Our Support team is on duty 9:00 am - 5:00 pm on weekdays.
If you’ve encountered the error message “URL is not supported” in your app, please re-install it – this will fix the issue. No data will be lost.
Call us on 0203 699 9934
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Using iZettle in the app & online
- Taking card & contactless payments for small businesses
- Taking cash payments
- Accepted cards
- Transaction limits
- Customising your receipts
- Order tickets
- Customer not present
- Was the payment approved?
- Amount reserved in customer's bank account
- Signage to show you accept card payments
- Fee schedule
Card readers & accessories
iZettle for hospitality
Bank account & deposits
Accounting & analytics
iZettle account settings
Security & privacy
- Contact us