iZettle provides the card reader device with a 12-month warranty commencing on the delivery or collection date. During this 12-month period, iZettle warrants that the card reader device will be free of material defects that prevent its normal operation. If you have purchased the card reader device as a consumer and not for commercial use, the warranty will apply during such longer period as prescribed under applicable mandatory consumer protection laws.
iZettle will not be liable for any damages or defects to the card reader device caused by normal wear and tear, improper use or by accident, malicious damage, hazard, excess humidity, liquid ingress, electrical stress, or other environmental conditions not commonly found in a normal safe working environment. iZettle will not be liable if the defect arises because you have failed to follow iZettle’s written instructions as to storage, installation, use or maintenance of the card reader device or if you alter or attempt to repair the relevant card reader device without the written consent of iZettle. iZettle’s warranty does not extend to cables, accessories, plugs, or power supply units.
It is your responsibility to return the faulty card reader device to iZettle. iZettle will, in its discretion, either repair or replace faulty card reader devices within 90 days of the date of receipt of the card reader device. iZettle advises you to carefully check the card reader device before dispatch to ensure that it is defective. Any card reader device returned which is not found to be defective, or has been damaged or misused by you will be returned to you and you will be invoiced for the cost of shipping. A repaired or replaced card reader device will be warrantied for the unexpired portion of the original warranty.
Need more help?
If you can't find what you're looking for, please get in touch. Our Support team is on duty 9:00 am - 5:00 pm on weekdays.
Call us on: 0203 699 9934
It seems that something went wrong. Please try again or send us an email. firstname.lastname@example.org
Using iZettle in the app & online
Card readers & accessories
- About the iZettle readers
- Compatible smartphones and tablets
- Connecting the iZettle Reader via Bluetooth
- Troubleshooting iZettle Reader 2
- Troubleshooting iZettle Reader
- Troubleshooting earlier card readers
- Updating your card reader software
- Card reader delivery
- How to return your card reader
- Accessories Store
Bank account & deposits
Accounting & analytics
iZettle account settings
Security & privacy
- Contact us