Updating account details

As an e-money institution, we need to know who our users are. Because of this it’s important that you keep the details of your iZettle account up to date. If any information has changed since you first registered your account, you need to update it.

Below you will find how to proceed depending on what you need to update. 

If you have a business iZettle account

The below details need to be kept up to date by signing in to your account at iZettle.com (click on your name in the top menu and select ”Settings” > ”Account settings”):
  • Company name (i.e. the name you’re trading under)
  • Company address (i.e. the address where your business is located)
  • Phone number
  • Website
To update the next details, you need to send us your official registration document from Companies House if you are a limited company. If you are a sole trader, we need a copy of your passport/driving licence and a recent utility bill. These documents need to be sent to help.uk@izettle.com:
  • Legal name
  • Legal address
  • Legal representative (This information cannot be changed on sole trader accounts)
To update the final set of details, send an email to help.uk@izettle.com. No supporting documents are needed to update these details:
  • Ownership structure
  • Annual turnover 
  • Average transaction value
  • Main use of iZettle (fixed or temporary location)
  • If you have a seasonal business

If you have a private iZettle account*

The below details need to be kept up to date via signing in to your you account at iZettle.com (click on your name in the top menu and select ”Settings” > ”Account settings”):
  • Address shown on your receipt
  • Phone number shown on your receipt
To update the next details, you need to send us a copy of your passport/driving licence and a recent utility bill. These documents need to be sent to help.uk@izettle.com:
  • Legal address

 

Need more help?

If you can't find what you're looking for, please get in touch. Our Support team is on duty 9:00 am - 5:00 pm on weekdays.

Call us on 0203 699 9934