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Exercise your rights

iZettle has its own Privacy Portal because we value your personal integrity and want to make sure you’re in control of your data. You have rights and they are important to us!

On the iZettle Privacy Portal, you can exercise your rights, get an overview of your requests and access a copy of your data; all in one place. 

And of course, if you want to know more about how iZettle is processing your data, check out our Privacy Policy. Here you’ll find out what personal data we process about you, why and how we do it, where it came from, who is involved, and how it is lawful for us to do so.

Why do you have a Privacy Portal?
We want to make it easy for you to exercise your rights and honour the trust we are given by being transparent and making sure that you’re in control of your data. 

How do I exercise my rights?
Easy! Just submit a request through our online web form found here and we’ll do our best to assist you. Please follow the steps below:

  1. Create a request in the web form. Change the language if needed
  2. Confirm your email address so we know who you are.

Check out our video to find out how it works.

What if I want to receive the information in my local language?
No problem. To make sure you receive all the information in your local language please:

  1. Change the language in the webform in the top right corner and
  2. Select your country in the form.

Why do I need to verify my email address?
Because we want to make sure you are you and that we are transferring information to the correct recipient.

What happens after I submit my request?
Once it’s been confirmed, we’ll start working on your case. If we need additional information from you, we’ll let you know. 

When can I expect to hear back from you?
We’ll resolve your case within 30 days, but of course, we strive to deliver a response to you as soon as possible. 

Where can I find the resolution?
You’ll find our response in iZettle’s Privacy Portal. Once your request has been resolved, we’ll let you know by sending an email with instructions. Please follow the steps below:

  1. Follow the link in the email 
  2. Add your email address and retype the characters from the picture
  3. Enter the Access Code sent to your email
  4. You’ll find the resolution in the Privacy Portal

Check out this video to find out how it works.

Where can I find attachments?
If you’ve requested a Right of Access you will find an attachment with a copy of your data in the portal, just to the right-hand side of “Request comments”.

I want you to stop sending me receipts, what do I do?
If you’re a cardholder using our service to receive receipts electronically from iZettle merchants, you can simply opt-out by following the link in the bottom of the email. 

What if I want to terminate my iZettle account and delete all data?
Please follow the steps below:

  1. If you want to terminate your account, send an email to our support team. 
  2. Then submit a ticket on the web form in our privacy portal to delete your personal data.

What if I’m not happy with the response?
We’ll help you because we want you to be in control of your personal data. Either log in to the portal and leave a comment or send an email to dataprotection@izettle.com. You can also always contact us by sending a letter to iZettle AB, Attn: Privacy Function, Regeringsgatan 59, 111 56 Stockholm, Sweden.

If you are still unhappy about how we’re handling your enquiry or our processing of your personal data, you may lodge a complaint with your local data protection authority.

What if I want to give feedback about the process?
You’re more than welcome to give feedback, we always want to improve. Either log in to the portal and leave a comment or send an email to dataprotection@izettle.com.

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