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Recording of telephone calls to iZettle's customer support

When you call our customer support team, the telephone call may be recorded. We record the telephone call in order to educate and train our customer support staff, improve our customer support and improve the way we work so that we can help you in the best possible way.

Recorded telephone calls are stored for up to 90 days, but we may keep the recordings for up to two (2) years for fraud investigation purposes.

Personal data controller

The iZettle service is provided by PayPal (Europe) S.à.r.l et Cie S.C.A. (“PayPal”). PayPal  is responsible for this processing of personal data.

If you want us to rectify, update or remove your personal data, just submit a request through our online web form found here and we’ll do our best to assist you. For more information about the data subject rights process, see this article.

Your rights

While we’re the ones processing your personal data when you use our services, that doesn’t mean you don’t have any control over it. You have rights and they are important to us.

You have the right to receive a copy of the personal data we process about you. And you have a right to ensure that we process up-to-date and accurate personal data.

To exercise your right and get a copy of your personal data, just submit a request through our online web form found here and we’ll do our best to assist you. For more information about the data subject rights process, see this article.

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