Printers

​This article contains information regarding EPOS system for restaurant, bars and cafés by iZettle - powered by intelligentpos. 


Printer Unboxing and Setup
Printer in App Setup

Unboxing and set up of your Star Micronics TSP654ii Thermal Receipt Printer.


If you are experiencing any issues with your printer, see our 'Printer Troubleshooting FAQ' or contact our support team.

Alternatively, you can view the user manual for this printer.

Ethernet Model

  • Unbox your printer and remove the packaging
  • Your power supply will come in a separate box, locate this and remove any packaging
  • Insert the starter roll of paper into the printer (Ensure paper is inserted correctly by following the diagram inside the cover)
  • Close the cover of the printer with a small amount of paper exposed
  • Connect the CAT5E cable (not supplied) into the network port at the rear of the printer
  • Connect the CAT5E's other end to one of the yellow ports on your router
  • Connect the power cable to the rear of the printer and the other end to a 13A wall socket
  • Finally switch your printer 'ON' using the switch at the side of the printer
  • The printer status light should turn to a solid green after 30 seconds


Bluetooth Model

  • Unbox your printer and remove the packaging
  • Your power supply will come in a separate box, locate this and remove any packaging
  • Insert the starter roll of paper into the printer (Ensure paper is inserted correctly by following the diagram inside the cover)
  • Close the cover of the printer with a small amount of paper exposed
  • Connect the power cable to the rear of the printer and the other end to a 13A wall socket
  • Turn the printer 'ON'
  • Hold down the ‘Pair’ button for 5 seconds then release (this is located at the REAR of the printer)
  • The green LED will flash and you will have 60 seconds to ‘Pair’ the device with your iPad, the printer's default name is ‘Star Micronics’
  • Once paired wait until the LED stops flashing (It may flash blue once successfully connected)


If you go to 'Settings > Printers' on the intelligentPOS app then 'Search for Printers', 'TSP654' should now appear.

Printer in App Setup

Before doing the following please make sure that you have connected the printer and have powered the printer on. The printer should be showing a solid green light, only at the front of the printer. If you are experiencing any issues with your printer, see our 'Printer Troubleshooting' FAQ or email support@intelligentpos.com

To setup the printer within the application first log into the IntelligentPOS application and enter in your manager Pin number as shown in the image below.


Once you are logged into the application, tap on the 'Cog' in the top left had corner as shown in the image below:


Once you are in "Settings" on the left hand side, tap on ‘Printers’, this should display the screen with your printers that are connected, as seen in the image below. If you do not see any printers tap on the option to ‘Search for printers’.


Once the application has found the printers, tap on the Printer that matches the model number of your printer and you will be presented with this screen.


If this is your main bar printer you can name the printer as you see fit, and enable the options for ‘Standard receipts’ and ‘Cash drawer’, also tap on ‘Test print’ and ‘Test cash drawer’ to make sure that they are working correctly.


If you are setting up the 'Kitchen printer', be sure it is the correct printer. This one will not have 'Standard receipts' as an option. Please name it as you feel fit, as well as making sure that the ‘Kitchen receipts' is enabled as shown in the image below. Again please make sure the printer is working by tapping on ‘Test Print’


"If needed, you can also change the amount of copies of receipts printed, by tapping on the ‘+’ or '-' buttons to the right of 'Kitchen receipts'

If you would like to disable printing standard receipts, you can do this by tapping on the ‘Receipts’ option at the top of the screen and toggling the ‘Print sales receipt by default’ 'off' or 'on' depending on your needs.


If the application does not find the printers or if you see the red text banner at the top of the screen as seen in the image below:


You will need to go to ‘Config’, swipe down to the ‘Networking’ options and make sure that you are connected to the default network by tapping on ‘Set current WiFi network as default’, this will set the current network as your default in the application that the iPad is currently connected to.


Please ensure that the network you are connected to is the same network that the printers are connected to. If not, you will have to change the network the iPad is connected to by going into the iPad ‘Settings’, tap on WiFi and then make sure the iPad is connected to the correct network.

 

Need more help?

If you can't find what you're looking for, please get in touch.

Call us: 0800 404 5805
E-mail us: support@intelligentpos.com