Tipping

Activating the tipping function
Update iZettle Reader
How do I start receiving tips?
MAX level for a tip

Does iZettle take a cut of the tips?

iZettle’s tipping function allows customers to add an extra amount to their bill, and they can do so straight into your card reader. This function works only with an iZettle Reader.

It is important that you understand how to receive and declare tips according to local tax authority regulations. Read more about gov.uk tax regulations in UK here. Tips that have been accepted with an iZettle Reader are presented in full on your iZettle sales reports and on your receipts.

Activating the tipping function

1.  Select Settings > Configuration

2.  In the Payments section, set Enable Gratuity.

You will need to update the reader before the tipping feature can work properly.

Update iZettle Reader

  • Select Settings > Integrations

  • In Card payments, choose iZettle settings > Card reader. Click the green button.

  • Alternatively, if you do not update from Settings, the first time you take a payment the POS prompts you to update. Click Update.

Important:

  • Make sure that the card reader and your smartphone or tablet are charged before you update the software.

  • Keep the smartphone or tablet close to the card reader during the update.

If you click Skip you will take an ordinary payment without tipping enabled.


 

How do I start receiving tips?

When the tipping function is turned on, a payment is done as outlined below:

  • Add products/items in the shopping cart, click Pay. In the payment view, click Pay with iZettle.

  • The card reader asks your customer if they want to add a tip. Hand over the reader to the customer.

  • If the customer says yes, they are prompted to enter an amount. After that, they simply enter their PIN.

  • The payment is done and a receipt is printed.

MAX level for a tip

To prevent accidental or invalid amounts (for example, if the customer enters their PIN code instead of a tip amount), the maximum tip level is set to 35%. If the customer enters more than 35%, the card reader displays a “too high amount” warning message.

Does iZettle take a cut of the tips?

For all card payments, iZettle takes a transaction fee based on the total amount. Read more about our prices here.

Need more help?

If you can't find what you're looking for, please get in touch.

Call us: 0800 404 5805
E-mail us: help.pro@izettle.com