Abandoned cart emails

With Abandoned Cart emails, you can:

  • Recover lost sales and generate more revenue

  • Automatically contact customers to complete their purchase

  • Fully customise the email templates

  • Include a discount code to entice buyers to come back

Customising Abandoned Cart Emails

  • From your iZettle E-commerce dashboard, click on Settings > Emails.

  • Here you will see two options: Abandoned Cart Initial and Follow-Up. The Initial email is the first email we will automatically send your customer, depending on the email delay you set. Your Follow-Up email is the second, and last, email a customer will receive.

  • You're done! All customers who abandon their cart after entering their email address during checkout will receive a follow-up email as set by you. You can change the frequency or text in your emails at any time by coming back to this page.

  • You can also send a test email to yourself by clicking on 'Send Test’

Need more help?

If you can't find what you're looking for, please get in touch. Our Support team is on duty 9:00 am - 5:00 pm on weekdays.

Call us on 0203 699 9934