If you wish to give feedback or make a complaint about iZettle’s products or services, we advise you to visit our support centre and then contact our support team first.
How to file a complaint about iZettle services
If you would like to make a formal complaint regarding iZettle services then please contact firstname.lastname@example.org and provide the following information:
The email address linked to your iZettle account
What is your complaint about? (a detailed description of the situation)
When it happened
What result you expect from iZettle
How do we handle complaints at iZettle?
Anyone can make a complaint if you think we’ve fallen short of reasonable expectations because of our standards of service, actions or lack of action.
Your complaint must be about iZettle services and you need to make your complaint in writing to email@example.com.
We aim to provide you with the highest possible standard of customer service, however, sometimes things can go wrong. If this is the case, please let us know and we will do our best to find a quick and fair solution to solve your issue.
We will keep you updated throughout our investigation and we will endeavour to resolve your complaint as quickly as possible. More complex situations may require further investigation, if this is the case we will give you regular updates until we can provide you with a response.
How to file a complaint regarding other PayPal services
The iZettle service is provided by PayPal (Europe) S.à.r.l et Cie. S.CA. (“Paypal Europe”). If you have a complaint about any other PayPal services, please visit this article.
Please be aware that you need to be logged in to your PayPal account in order to file a complaint.
If you’re not happy with the outcome of the complaint process
If the outcome of any complaint about our services, after completing the complaint process, is not to your satisfaction, you can escalate it by contacting the following:
The iZettle service is provided by PayPal (Europe) S.à.r.l et Cie. S.CA. (“Paypal Europe”).
PayPal Europe is a licensed Luxembourg credit institution under the supervision of the Luxembourg financial sector authority, the Commission de Surveillance du Secteur Financier (the “CSSF”), which means that you can further escalate your complaint to the CSSF.
As a UK Resident, you can also contact the UK Financial Ombudsman Service (FOS) – the FOS is a free, independent service, which might be able to settle a complaint between you and us. You may obtain further information regarding the FOS and contact the FOS.