How to know when you've sold an order through iZettle E-commerce
Each time an item is sold from your online store, you will receive an email which includes:
the customer’s name
the order ID number
the order date
the product name
the order amount
the shipping address
When should I expect an email from iZettle?
We’ll only send you an email once an order has been processed successfully, and only if email notifications are enabled. If you’ve received an email from us, you can be confident that we successfully processed your customer’s payment. At this point you can arrange shipping or pickup.
If email notifications are turned off, you will find all current orders by logging into your E-commerce dashboard and clicking on Orders.
Your customers receive a similar email confirming their purchase. You can also choose to email the seller when you have completed and/or shipped their product.
The E-commerce dashboard will alert you to new sales under the 'Orders' tab. If you see a new sale in your dashboard and you didn't receive an email, take a look in your email account’s spam, promotion, or trash folders. Be sure to add email@example.com to your whitelisted emails, too.
Need more help?
If you can't find what you're looking for, please get in touch. Our Support team is on duty 9:00 am - 5:00 pm on weekdays.
Call us on 0203 699 9934
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Using iZettle in the app & online
Card readers & accessories
Bank account & deposits
- Start selling online with iZettle E-commerce
- iZettle E-commerce task list
- Managing online inventory
- Customising your store
- Using themes
- Translating your theme with the language editor
- Setting up a custom domain
- Changing your URL
- Taking PayPal payments
- Adding discount codes
- How to add terms and conditions to your checkout
- How to know when you've sold an order through iZettle E-commerce
- Updating order & customer information
- Accepts marketing option
- Abandoned cart emails
- Enabling a blog
- Collecting your buyer's delivery address
- How to set up real-time carrier shipping rates
- How to set up manual shipping rates
- Letting buyers know that their order has been shipped
- Linking social media accounts
- Selling on Facebook
- How to connect Facebook Messenger with your online shop
- Setting up Facebook pixel tracking
- Setting up Google Analytics
- Handling sales tax with iZettle E-commerce
- Import and export your products
- Pausing or closing your store
- Connecting Mailchimp to your account
- Adding a 'buy now' button or widget to an existing site
- iZettle E-commerce Wordpress plugin
- Getting started with Unifaun
- Customising your shopping cart
Accounting & analytics
iZettle account settings
Security & privacy
Introduction to the Legal Hub
- Contact us