Common questions in regards to our Terms & Conditions
Below you will find answers to some of our most common questions in regards to our Terms & Conditions.
Where can I use iZettle?
You can only use iZettle in the country where you signed up for it. If you, for instance, created your iZettle account in the UK, you can only use iZettle's service in the UK, and in £ (GBP).
Can I connect a bank account which is outside of the country where I signed up for iZettle?
You can only connect a bank account which is in the same country where you signed up for iZettle.
Why has iZettle performed a credit check?
We need to perform a credit check in order for us to verify your identity and to fulfil our obligations in accordance with applicable laws and regulations. If you want to learn more, please read here.
Can I use iZettle in order to provide goods and/or services where my customer pays in advance?
No. You cannot use iZettle when your customer isn't physically present, and may not use iZettle where the delivery of goods or the performance of the services you provide, occurs later than the payment for the goods or services. For example, you can’t use iZettle to sell flight tickets. The actual flight occurs a long time after your customer paid for the flight ticket in question.
Can I use iZettle to sell and buy currency?
Can I use iZettle in order to get “paid back” from friends and family?
Need more help?
If you can't find what you're looking for, please get in touch. Our Support team is on duty 9:00 am - 5:00 pm on weekdays.
If you’ve encountered the error message “URL is not supported” in your app, please re-install it – this will fix the issue. No data will be lost.
Call us on 0203 699 9934
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